Blog :: 07-2020

Kylie Klopchin: Success Story

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Success Story

Photo by Ted Dawson


Being a Realtor can be a stressful job that demands your attention at almost every hour of the day. because some things will need your immediate attention, sometimes it can be hard to be a great on-demand agent when you are at home having family time, or just even just relaxing. That being said there are times that you get a phone call that is not just a potential client, but is also a cry for help. I know that “cry for help” sounds a bit extreme for a real estate related situation, but this story is in fact about a cry for help.


I picked up my ringing phone and answered with my pleasant office greeting “Hello this is Kylie. How can I help you?” The voice I heard back was a woman’s voice that sounded confused. She needed help but didn’t really know where to start. So she called me. “I need help selling a house… I have a buyer but the bank is telling me it needs to be listed with an agent before I can sell it.” 


She was definitely right to call Green Light Real Estate. But if she had a buyer, why would she need to list the house? Well that’s where it gets complicated. The family had filed for bankruptcy and thought for the past two years they were caught up. They thought the mortgage had been part of the bankruptcy. Turns out that there was a misunderstanding, and they were still responsible for the mortgage, but hadn’t been paying for the last year. They had no knowledge of this, and their home, which was also the childhood home, was at risk of becoming a foreclosure. 


I asked them how I could help and what they needed me to do. They explained that they didn’t want this to linger any longer and that the bank needed an agent to price it at fair market value so it could receive as much as possible for the property. The home was officially in a short sale status. 


I met them at the house a few days later and we talked about the hardships they had faced. This was a sad turn of events because that it is a family home, and their hopes of finally getting this off of their shoulders were fading. We agreed to stop wasting time, to get it listed, and to get going on it! 


After a few days of running to the Town Clerk’s office, taking photos, pricing the home and the talking to different contact people at the bank, we were ready to get it listed. As soon as it was listed, the calls started to come in. The house was in rough shape because no one had lived there in a long time. There was definitely investment potential and flippers were interested. Because she had a buyer who had been trying to buy for a year, we received an offer almost immediately and submitted it. I was working with the sellers as well as helping the buyer, but the bank wanted the buyer to be represented. I have good working relationships with lots of area Realtors, so I was able to connect the buyer with a different agent, one whom I know, like, and trust. After a few rounds of negotiations, we were in an accepted contract. 


A short sale is an entity all its own, and a complex transaction. The amount of paperwork to confirm everyone is who they are, the number of people involved, and the sheer number of documents to be precisely prepared, signed, and notarized took massive chunks of time. It took multiple trips around several towns to collect paperwork and signatures to keep the transaction on track. We were in the final process to closing. 


To make a long story short, we went to closing after several months of waiting for the bank to work the numbers, hundreds of emails and countless miles driven to make this all come together. After the closing I received a huge hug from the seller. She told me that I had no clue how relieved they were and that they couldn’t have done it without me. The weight of the last few years had been lifted. They needed to work on getting their lives back on track, and now they had the opportunity to do so!


Here’s what the sellers had to say following the transaction:

“Kylie is amazing! We were in a kind of complicated situation and had pretty much lost hope but then we found Kylie. She was always very helpful and went above and beyond to help us get our house sold. I highly recommend Kylie for whatever your housing needs or situation might be. She will get the job done and will do it with a smile even when things look bleak. Kylie and her colleagues are absolutely wonderful!”


Sometimes my job can just be fun finding someone a first home or selling their home to move into their forever home. However, sometimes I can actually answer a literal cry for help and get people get their lives back on track. And that feels good.


Who do you know who’s thinking of making a move? They can be as complicated as this one, but they don’t have to be...Give me a call or email, and I promise to take great care of them!


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    Green Light Core Value #2

    Core Values: #2


    At GLRE we have a set of core values that keep us focused on why we’re Realtors, how we treat our customers, and what the community means to us.



    When I first started as an agent, in 2009, I asked a colleague, friend, and veteran Realtor (Charlie Clark) what did he like best about being a Realtor. Without missing a beat, he said it was the friendships. At the time, I thought that was just a friendly thing to say over Manhattans.


    But it’s true. At Green Light Real Estate, we’re not only friends (family even?) with each other, but we’ve become friends with lenders, appraisers, inspectors, contractors, Rita who delivers the mail, Sam at Pho Thai Express, and more.


    It’s really common for our customers and our clients to become our friends too. During a transaction, we get to know a lot about people’s lives. Which makes sense when you think about it. For those couple months, buyers and sellers spend more time with and more time talking to their Realtor than just about anyone else in their lives.


    Here are some recent examples of sincerely caring about the people in our community:

    We recently had buyers who were interested in keeping an AirBnB gig going, but they couldn’t because they didn’t have a property manager. Well, I happen to know someone who does just that. So, we made the introduction. That helps the buyers, the sellers, and the manager. And it comes from sincerely caring.


    We have another transaction where the seller’s situation changed dramatically from when she got into contract. The best thing for her to do was to not sell the house. While some real estate brokerages might have tried to talk her out of that, we changed gears and, in our client’s best interest, worked at unraveling the sale so she wouldn’t have to sell.


    Our company holiday party this year was at Twin City Lanes. Why? Because with kids, bowling, laser tag, and the arcade is more fun than just dinner! We’re all a big family, and all ages of the Green Light family had a great time. 


    Just this week we even had a company virtual happy hour. I know everyone’s lives are busy and unpredictable. Even so, many of the Green Lighters took time out of their days to have a social hang with our colleagues.


    The list goes on and on. It’s great to keep “good news” in mind. At Green Light Real Estate, our core value of “sincerely caring” makes sure we’re doing the right things, and we hope, makes people’s lives just that much better. 


    Call Green Light Real Estate at 802-225-6425 and speak with any of our awesome agents and brokers

    Or email

    You can also follow us on FacebookInstagram or check out our listings on



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      Out of State Lenders and Title Companies

      Out of State Lenders and Title Companies

      It’s great to have choices. But sometimes there are too many, and it makes making good choices hard. Here’s an example of what happens when you try to save a buck.


      We had a property listed for sale in Barre. When the offer came in, we negotiated, worked through the inspection, appraisal, everything. Honestly, it was a pretty straightforward transaction for the first month of escrow.

      But...the buyer (not our customer) chose to work with an out of state lender, and an out of state title company. That’s where things got complicated.

      The lender and the title company couldn’t, or wouldn’t, communicate with each other. They both sent emails to the buyer’s Realtor and to me saying that they couldn’t reach the other. That made zero sense, but it led to many delays.

      After a few emails where we were told “We just need this one more thing…” everything looked ready to close. But the title company wouldn’t schedule a closing date. Days passed. A week passed, and neither the lender nor the title company would agree to a closing date.

      Then, magically, we got an email that we were closing on Friday. This was on Tuesday. So, in three days, all the documents had to  be prepped, prorations calculated, documents reviewed, travel arrangements made, clean out of the house completed, and more. (My daughters and I spent a Friday evening cleaning out the basement and throwing things away.)

      Josephine and Willoughby helping clean out the basement on a lovely Friday evening.


      Since it was an out of state operation, and since we’re doing remote closings these days, we had to figure out the logistics of signing. The seller side, which was Green Light Real Estate, had things lined up, documents signed, power of attorney in place. The title company never told the buyer how much he needed to bring to closing, or that it needed to be in a cashiers check. They didn’t give any instructions to the notary public they hired to oversee signatures.

      Since instructions hadn’t been given, the buyer showed up without funds. We worked for three hours with an out of state deposit institution, and out of state lender to get funds transferred by wire. That turned out to be an impossibility. 


      Closing started 15 minutes ago...but I was the only one here.


      Closing was delayed, and the buyer couldn’t move in until Monday. I’m not sure if the buyer saved any money on fees. He probably didn’t. But he did get to pay for a weekend of hotel, additional missed time from work, additional fees for moving, and massive stress.

      I’m not saying that things always go perfectly smoothly with local lenders, but having a three hour closing and still not closing for two more days created a huge problem for the buyers. With a local lender, we could have talked with an actual person we know, and sort out problems. A local attorney would have known how to handle the situation, and not put everything in crisis mode.


      So please, please...make things easier on yourself when you’re buying or selling real estate in Central Vermont. Use a local lender. Use a local attorney.


      Call Green Light Real Estate at 802-225-6425 and speak with any of our awesome agents and brokers

      Or email

      You can also follow us on FacebookInstagram or check out our listings on


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        Lindsay Ericson: Success Story

        A Job Well Done

        Photo by Ted Dawson


        Steve and Patty came to Green Light Real Estate to list their home for sale.  They had a beautiful cape in Montpelier, and were downsizing to move in with family nearby. They had seen our signs all over town and knew we were the brokerage to hire! We got together a few times to sort out the details, work through the valuation, schedule the photographer, and agree on strategy, and were excited to get their property listed on the MLS.


        After a few showings, an offer was accepted and they were beyond ecstatic - but we still had some contingencies to get through. We worked together to get inspection items addressed, including some electrical work that needed to be done in order to satisfy the buyers' lender and a couple other miscellaneous items. We made a plan to get these issues resolved, and got it done.


        Steve was quite handy and luckily the house had been well maintained. With the help of an electrician, everything was completed!


        I work with a variety of buyers and sellers in Central Vermont. Everyone has a story and none are the same. The buyers in this transaction were organized and reasonable. They didn't have any outlandish requests and focused on the safety items that their home inspection discovered. Steve and Patty were pleased with the ending to their story in Montpelier.


        Who do you know who’s thinking of making a move?

        ...Give me a call or email, and I promise to take great care of them!


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